What contract lengths do you offer for long-term rentals?
Contracts typically run from 1 to 12 months. Extensions are possible if the property isn’t already booked; renewal rent can be revised.
Who pays for electricity, water and gas?
Tenants pay electricity, water and gas separately. These utilities are usually metered and charged based on actual consumption.
How are utilities billed if I stay part of a month?
Utilities are billed from meter readings and prorated to actual usage. If you stay 1.5 months, you pay for the exact consumption — no rounding to full months.
What is the typical deposit amount?
Deposits commonly equal 50–100% of one month’s rent. In rare cases hosts may ask for two months’ rent (200%). The deposit covers real losses like damage or no-shows, so it’s proportional to the perceived risk.
Can I negotiate the deposit?
Yes. Many hosts are open to negotiation, but they’ll expect the deposit to reasonably cover potential damages or losses — very low flat offers are unlikely to be accepted.
When is the deposit returned if I leave early or break the contract?
If you terminate early, the deposit is usually withheld unless you provide an approved replacement tenant who takes over the lease. Specific refund conditions are in each rental agreement.
Are cleaning and other extra fees included?
Extras like cleaning, move-in fees or one-off maintenance are generally charged on top of rent. Mandatory payments are usually limited to utilities; any other required fees should be listed in the listing and contract.
What about internet — is it included?
Internet inclusion varies by country and property. Vietnam and Bali listings often include internet. In Thailand, Wi‑Fi is frequently not included and may require separate installation (typically 1–2 days), though some properties already provide it. Mobile data is a reliable alternative in all three markets.
How do contract penalties for early termination work?
Penalties depend on the signed contract. Common outcomes include loss of deposit, continued rent obligation until a replacement tenant is found, or a pre-agreed early-termination fee. Always read the contract carefully; contact us if you need help understanding or negotiating terms.
Can I sublet or transfer my contract to another person?
Subletting or transferring depends on the host and the contract. If the host accepts a replacement tenant, you can often be released and get your deposit back; otherwise early termination typically means forfeiting the deposit.
What should I expect on arrival and at check-out regarding meter readings and payments?
At check-in we document the property condition and meter readings. At check-out final readings are taken and utilities are billed for actual usage. Any deductions for damage or unpaid bills are taken from the deposit according to the contract.
How do listings differ between Vietnam, Thailand and Indonesia?
The core rules are similar across the three countries, but inclusions vary. Vietnam and Bali properties more often include internet; in Thailand you may need to arrange and pay for Wi‑Fi separately. Otherwise, utilities billed by meter, deposit ranges and cleaning fees are consistent.
How can Well Travel help if there’s a problem with the host or deposit?
Contact Well Travel support first. We handle disputes, step in if a host refuses to return a deposit without objective grounds, and help recover funds when appropriate. If the property isn’t available on arrival, we will secure a refund or arrange an alternative. Keep all communications and claims through our support channels so we can act quickly on your behalf.
Any final tips for renting long-term in these countries?
Before signing, check: (1) which utilities and extras are included; (2) deposit amount and refund conditions; (3) early-termination and extension rules; (4) whether Wi‑Fi is included or needs installation. For questions, negotiations, or problems, contact Well Travel support — we’ll help you sort it out.
